Privacy Policy

Privacy Notice

JJL Design & Build Ltd are committed to protecting the personal data of all people we deal with. This Notice sets out important information about how JJL Design & Build Ltd may collect, use, retain and disclose your personal data under the EU General Data Protection Regulation (GDPR).

This Notice does not apply to:

  • job applicants, as the way we collect and handle their personal data is governed by our Application and Recruitment Candidate Privacy Policy; and
  • our employees, as the way we collect and use their personal data is governed by our Employee Privacy Policy.

When we collect personal information?

As a business we may collect the following personal information about you when appropriate, including (but not limited to) when you express an interest in any services including referrals to business partners, or purchase products/services in connection with your business and trading activities;

  • Contact us by telephone, through email or other written communication, submit an enquiry via our website.
  • Complete surveys or market research.
  • Send us feedback.

Why we collect personal information?

We collect information about you so that we can:

  • identify you and manage any accounts you hold with us
  • provide advice and assistance through our technical and other helplines
  • process your enquiries
  • conduct research and statistical analysis
  • contact you by telephone to ensure you are aware of the services and benefits available to you
  • let you know about other products or services that may be of interest to you
  • information provided during telephone enquiries may be recorded, where appropriate, on our secure server, to assist in our provision of services to you
  • detect and prevent fraud.

We do not carry out any processing operations that constitute automated decision making.

What personal information we collect?

Personal Information provided by you

  • Company name, address, VAT number, NI number, UTR number, Company Registration Number.
  • Trade, administration and accounts contact names, telephone, mobile and email addresses.
  • Employee contact information, ie email addresses, direct telephone numbers.
  • Business information (inc. number of employees, types of business activities, turnover, etc).
  • Photographs of businesses, work undertaken, projects you have worked on in conjunction with ourselves, for use on social media accounts, websites and case studies.
  • Information on your insurer and broker.
  • From business cards provided to us for yourself or others within your business.
  • Clients’ testimonials.

Sensitive personal information

From time to time, we may ask you to provide sensitive personal information, for example where you require us to provide advice and assistance.  If we request such information, we will explain why we are requesting it and how we intend to use it.  We will only collect your sensitive personal information with your explicit consent.

Sensitive personal information includes information relating to:

  • your ethnic origin
  • your religious beliefs
  • whether you belong to a trade union
  • your physical or mental health or condition
  • whether you have committed a criminal offence.

How we protect personal information?

We take appropriate technical and organisational measures to store your personal data on secure servers and use all reasonable efforts to safeguard your personal data.

Information you provided, including all Personal Data, will be held in the strictest confidence and will not be divulged to any third party for commercial or marketing purposes.  Relevant data provided will be recorded on our secure systems and will only be used for legitimate purposes in order to identify you and manage our business relationship.

Visitors to our website:

When someone visits, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out the number of visitors to the various parts of the site.  This information is only processed in a way which does not identify individuals.  We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.  If we do want to collect personally identifiable information through our website, we will tell you.  We will make it clear when we collect personal information and will explain what we intend to do with it.

Who personal information may be shared with:

We may disclose your personal data with your permission to:

  • law enforcement agencies in connection with any investigation to help prevent unlawful activity
  • other companies within the industry, where appropriate
  • our business partners, where appropriate.

We do not publish, disclose or divulge any of the personal information to any third party unless we receive an explicit consent from you.

How long your information is kept for:

We retain data whilst we are engaged in business with yourself/your organisation and to make contact with you for future projects; all of which is in accordance with the requirements of the governing bodies (who may change from time to time).

All information/data collected or processed is handled in accordance with this Privacy Notice.

What rights do you have?

The right to request a copy of your information by email, telephone or writing to us.

There is no charge for such requests and the information will be provided in a format appropriate to the request and the data held, ie electronically or hard copy.

The right to correct any mistakes in your information which we hold free of charge by email, telephone or writing to us.

The right to ask us to stop contacting you.

How to contact us:

Please feel free to contact us if you have any questions about this Privacy Notice or the information we hold about you:

Telephone: +44 (0) 1889 565553


Changes to this Privacy Notice

We may change this privacy policy from time to time.  Copies of the latest policy are available on request.


The Directors of JJL Design & Build Ltd

June 2018


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